FAQ — frequently asked questions

Will the mat fit the reformer at my studio?

Pilatio cut-outs are designed to fit the standard dimensions of studio reformers as well as popular home reformers. You'll find the exact mat dimensions in the product description — if you're unsure, measure your reformer's carriage and write to us, we'll help you decide.

Does the mat slide around?

No — the non-slip base and the cut-outs for the shoulder blocks keep the mat firmly in place on the carriage throughout your workout.

How do I care for the mat?

After use, clean the mat with water and a microfibre cloth, or wipe gently with a mild detergent. Store away from sunlight. Do not machine wash or tumble dry.

How quickly will I get my order?

We dispatch orders from Poland within 48 hours (on business days). Parcels usually arrive 1–2 business days after dispatch.

Can I return the mat?

Yes — you have 30 days to return it without giving a reason, and return shipping is free. You'll find the details on our Returns page.

How can I contact you?

Write to contact@pilatio.com — we reply within 24 hours on business days.