Terms of service

§1 General provisions

  1. The Pilatio online store (the “Store”) is operated by AutoCare Jakub Grochowski, ul. Siedlecka 65, 08-200 Łosice, Poland, VAT ID: 4960255178 (the “Seller”).
  2. Contact: email contact@pilatio.com, phone +48 662 050 306.
  3. These Terms set out the rules for using the Store, placing orders, delivery, withdrawal from the contract and complaints.

§2 Orders and conclusion of contract

  1. Prices shown in the Store are gross prices (including VAT) and are stated in Polish złoty.
  2. An order is placed by adding a product to the cart, selecting a delivery and payment method and clicking the button confirming the order with an obligation to pay.
  3. The sales contract is concluded when the Customer receives confirmation of order acceptance at the email address provided.

§3 Payments

  1. Available payment methods (including BLIK, payment card and instant bank transfer) are shown in the order summary.
  2. Payments are handled by the payment provider indicated during checkout.

§4 Delivery

  1. Delivery is carried out within Poland.
  2. Orders are dispatched within 48 hours of being placed (on business days).
  3. Delivery within Poland is free. Delivery methods are shown in the order summary. Details are set out in the Shipping Policy.

§5 Withdrawal from the contract

  1. The Consumer has the right to withdraw from the contract within 30 days of receiving the goods, without giving a reason (the Seller extends the statutory 14-day period).
  2. To withdraw, please inform the Seller of your decision, for example by sending a statement to contact@pilatio.com. Once the return is reported, the Consumer receives a return label — the cost of return shipping is covered by the Seller.
  3. The goods must be sent back without delay and no later than 14 days from the date of the withdrawal statement, to: AutoCare Jakub Grochowski, ul. Siedlecka 65, 08-200 Łosice, Poland.
  4. The Seller refunds payments (including the cost of the cheapest available delivery method) without delay and no later than 14 days from receiving the withdrawal statement, and may withhold the refund until the goods are returned or proof of return is provided.
  5. The Consumer is liable for any reduction in the value of the goods resulting from using them beyond what is necessary to establish their nature, characteristics and functioning.

§6 Complaints

  1. The Seller is liable to the Consumer for the conformity of the goods with the contract under the terms of the Polish Consumer Rights Act (liability for 2 years from delivery).
  2. Complaints should be sent to contact@pilatio.com, including a description of the defect and the order number.
  3. The Seller will respond to a complaint within 14 days of receiving it.

§7 Personal data

The rules for processing personal data are set out in the Privacy Policy available in the Store.

§8 Out-of-court dispute resolution

The Consumer may use out-of-court methods of handling complaints and pursuing claims, including the ODR platform available at: https://ec.europa.eu/consumers/odr.

§9 Final provisions

  1. Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
  2. The Seller reserves the right to amend these Terms for important reasons. Amendments do not apply to orders placed before they come into force.